We wish we could tell you that LEDs will never fail – that they will last an eternity. But we'd be liars if we spread such rumors. That is just not the case.
Although LEDs are extremely efficient and carry very long average rated life ratings, there is nevertheless always a chance they may fail. The smartest thing you can do when looking to make an LED buy is to align yourself with a reputable LED manufacturer, so if and when something does fail, you're covered by a company that will back you with warranty and customer support – not one that recently went out of business.
Failure is inevitable. We touched on that in our recent post, 'Why lighting projects fall behind schedule.'
But there are so many advantages for businesses that switch to LED lighting that, as long as you're buying from a reputable manufacturer and distributor, there is a level of security in the purchasing decision. Watch our video to learn more about this common customer question.
Video transcript:
I wish I could sit here and tell you LEDs won't fail, that you'll put them in your parking garage or your hallway and you'll be on a 15-year magical ride with single free, no errors at all, but that's not the case. You're going to have LEDs that fail.
That's the reason why you want to find a reputable company that offers their warranty because you know who to track down and even more important, because almost all manufacturers don't sell direct to end users, you want to find a reputable company that has aligned itself with that manufacturer. You know when you have a problem and that LED fails and the driver fails or the chip fails and you need support, that you can call or email subject and they will get back to you.
That's the downside of just going online to Amazon or to Google and finding an LED. Maybe it's cheaper, maybe not. But when you buy that, guess who's supporting you? Google or this website or that website... There's not really that relationship that you've garnered where you can trust that company will have your back from point A all the way to point B.
Know what the warranty is and know how the warranty works with a company that you purchased LEDs from.
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View more common question videos:
- How can I upgrade to LED lighting if my budget is too tight?
- How do I know when it's the right time to switch to LED lighting?
